Privacy Policy

Last updated: July 2026

At Femi The Label, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, make a purchase, contact us, subscribe to our communications, or otherwise interact with our online store.

For questions regarding this Privacy Policy or the processing of your personal data, you can contact us at:

Femi The Label
Email: info@femithelabel.com

1. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

Femi The Label is responsible for determining how and why personal data collected through our website is processed, to the extent that we act as the data controller under applicable data protection laws, including the General Data Protection Regulation ("GDPR"), where applicable.

Personal data means any information that identifies you or can reasonably be linked to you, either directly or indirectly.

We take appropriate technical and organizational measures to protect personal information. Our website uses SSL/TLS encryption to help secure information transmitted between your browser and our website. An encrypted connection can generally be identified by "https://" in your browser's address bar and the corresponding security icon.

Unless otherwise stated, we do not use automated decision-making that produces legal effects or similarly significantly affects you within the meaning of Article 22 of the GDPR.

2. INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE

When you visit our website, certain technical information may be collected automatically to ensure that the website functions correctly, remains secure, and provides a reliable user experience.

Depending on your device and browser, this information may include:

  • Your IP address;

  • Browser type and version;

  • Device and operating system information;

  • Date and time of access;

  • Pages visited;

  • Referring website or source;

  • Technical request and server information; and

  • Other information necessary for the security and operation of the website.

Where the GDPR applies, this information may be processed on the basis of our legitimate interests under Article 6(1)(f) GDPR, including our interests in maintaining the security, stability, functionality, and performance of our website.

We may review technical and server information where reasonably necessary to investigate suspected fraud, security incidents, unauthorized access, or other unlawful activity.

3. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the online store, remember your preferences, improve website functionality, understand how visitors interact with our website, and, where permitted, support advertising and marketing activities.

Cookies are small data files that may be stored on your device when you visit a website.

We may use different categories of cookies, including:

  • Strictly necessary cookies, which are required for essential website and checkout functions;

  • Functional cookies, which help remember choices and preferences;

  • Analytics cookies, which help us understand website traffic and usage;

  • Advertising and marketing cookies, which may be used to measure advertising performance and provide more relevant advertising.

Some cookies are deleted when you close your browser, while others may remain on your device for a specified period.

Where required by applicable law, we will request your consent before placing cookies or similar technologies that are not strictly necessary. You may be able to manage or withdraw your cookie preferences through the cookie settings available on our website.

You can also configure your browser to block, restrict, or delete cookies. Please note that disabling certain cookies may affect the functionality of our website, including features related to shopping, account access, or checkout.

Third-party service providers that support our website may also use cookies or similar technologies in accordance with their own privacy policies and applicable law.

4. CONTACTING FEMI THE LABEL

When you contact us by email, through a contact form, or through another available communication channel, we may collect the personal information you provide to us.

This may include:

  • Your name;

  • Email address;

  • Order information;

  • Contact details;

  • The content of your message; and

  • Any other information you voluntarily provide.

We use this information to respond to your inquiry, provide customer support, resolve issues, and manage related administrative processes.

Where the GDPR applies, processing may be based on our legitimate interest in responding to communications under Article 6(1)(f) GDPR. Where your communication relates to an existing or potential purchase or contract, processing may also be based on Article 6(1)(b) GDPR.

We retain correspondence only for as long as reasonably necessary for the relevant purpose, unless a longer retention period is required or permitted by law.

5. CUSTOMER ACCOUNTS AND ORDER PROCESSING

When you create a customer account, place an order, or otherwise enter into a transaction with Femi The Label, we may collect information necessary to process your request.

Depending on the transaction, this may include:

  • Your name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Order details;

  • Payment-related information;

  • Transaction history; and

  • Other information required to complete your purchase.

Where the GDPR applies, this information is generally processed under Article 6(1)(b) GDPR because it is necessary to take steps at your request or perform our contractual obligations.

We use this information to process and fulfill orders, arrange delivery, communicate with you about your purchase, handle returns or refunds, prevent fraud, maintain transaction records, and comply with applicable legal obligations.

If customer account functionality is available, you may request deletion of your account by contacting us at info@femithelabel.com.

Deleting an account does not necessarily mean that all associated information can be deleted immediately. We may retain certain information where required by tax, accounting, commercial, fraud prevention, or other legal obligations.

6. EMAIL MARKETING AND COMMUNICATIONS

6.1 Marketing Emails

If you subscribe to our email marketing communications, we may use your email address to send you information about Femi The Label, including product updates, promotions, offers, and other marketing content.

Where required by applicable law, we will only send such communications with your consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us at info@femithelabel.com.

After you unsubscribe, we will stop using your email address for the relevant marketing communications, unless we have another lawful reason to retain or process it.

Please note that unsubscribing from marketing emails does not prevent us from sending essential transactional or service-related communications, such as order confirmations, shipping updates, security notices, or responses to customer service inquiries.

6.2 Communications to Existing Customers

Where permitted by applicable law, we may contact existing customers about products or services that are similar to those they previously purchased or showed interest in.

Where the GDPR applies, such processing may be based on our legitimate interests in promoting our products and maintaining customer relationships, provided those interests are not overridden by your rights and applicable law permits such communications.

You may object to direct marketing at any time. Once we receive your objection, we will stop processing your personal data for the relevant direct marketing purpose.

7. ORDER FULFILLMENT AND SERVICE PROVIDERS

To process and fulfill your order, we may share personal information with third parties that provide services necessary for operating our business.

These may include:

  • E-commerce platform providers;

  • Payment processors;

  • Payment service providers;

  • Suppliers and fulfillment partners;

  • Shipping and logistics companies;

  • Customer service providers;

  • IT and hosting providers;

  • Fraud prevention and security providers;

  • Analytics providers; and

  • Professional advisers where necessary.

Because Femi The Label operates an e-commerce business that may involve international suppliers and customers, personal data may be processed or transferred across national borders where necessary to fulfill an order or provide our services.

We only share information that is reasonably necessary for the relevant service and expect service providers to process personal data in accordance with applicable privacy and data protection requirements.

Where the GDPR applies, information necessary to fulfill your purchase may be processed or shared under Article 6(1)(b) GDPR. Other processing may rely on consent, legitimate interests, or compliance with a legal obligation, depending on the circumstances.

8. PAYMENT PROCESSING

Payments made through our online store may be processed by third-party payment providers made available during checkout.

When you choose a payment method, certain personal and transaction information may be transmitted to the relevant payment provider to authorize and process your payment, prevent fraud, manage disputes, and comply with applicable financial regulations.

Payment providers process information according to their own terms and privacy policies. Depending on the payment method selected, a provider may perform additional verification, security, or fraud-prevention checks.

Femi The Label does not necessarily receive or store your complete payment card information when payments are processed directly by an authorized third-party payment processor.

9. REVIEWS AND CUSTOMER FEEDBACK

If you provide consent where required, we may contact you after a purchase to request feedback or invite you to review your order or shopping experience.

If we use a third-party review service, relevant information may be shared with that provider where necessary to deliver the review invitation.

Where processing is based on your consent, you may withdraw that consent at any time by contacting us at info@femithelabel.com.

10. SOCIAL MEDIA

Our website may contain links or integrations relating to social media platforms.

When social media functionality is provided through a simple external link, information is generally not transmitted to the relevant social media platform merely because you viewed the link. However, if you click the link, you will be redirected to the third-party platform, which may then collect and process information according to its own privacy policy.

Where we use embedded social media features, pixels, plugins, or similar technologies, information may be shared with the relevant provider subject to your consent where required by applicable law.

We encourage you to review the privacy policies and privacy settings of any social media services you use.

11. ANALYTICS, ADVERTISING, AND MARKETING TECHNOLOGIES

We may use analytics and advertising technologies to understand how visitors use our website, measure the effectiveness of our marketing campaigns, improve our services, and display relevant advertisements.

Depending on the tools enabled on our website, these technologies may collect information such as:

  • Pages viewed;

  • Interactions with our website;

  • Device and browser information;

  • Approximate location information;

  • IP address;

  • Referring websites;

  • Advertising interactions; and

  • Purchase or conversion events.

Where required by applicable law, analytics and advertising technologies will only be activated after you have provided the necessary consent.

You may be able to withdraw or modify your consent through our website's cookie settings.

Third-party analytics and advertising providers may process information according to their own privacy policies and may operate in countries outside your country of residence.

12. RETARGETING AND REMARKETING

Where permitted by law and subject to consent requirements, Femi The Label may use retargeting or remarketing technologies.

These technologies help us show advertisements to people who have previously interacted with our website or advertisements. For example, an advertising provider may use cookies, pixels, or similar identifiers to recognize that a device previously visited our website.

Information collected through these technologies may also be processed by the relevant advertising platform according to its own privacy practices.

You can manage your choices regarding non-essential marketing technologies through our cookie settings where available. You may also be able to adjust advertising preferences directly through the relevant advertising provider.

13. INTERNATIONAL DATA TRANSFERS

Some of our service providers, suppliers, business partners, or technology providers may operate outside the European Economic Area ("EEA") or outside your country of residence.

As a result, your personal data may be transferred to and processed in countries that may have different data protection laws.

Where the GDPR applies and personal data is transferred outside the EEA, we take appropriate measures where required by law to ensure an adequate level of protection. Depending on the circumstances, these measures may include an adequacy decision recognized by the European Commission, Standard Contractual Clauses, or another legally recognized transfer mechanism.

14. YOUR DATA PROTECTION RIGHTS

Depending on where you live and the data protection laws that apply to you, you may have some or all of the following rights.

Right of Access

You may have the right to request confirmation of whether we process your personal data and to receive information about that processing, including the categories of data involved, the purposes of processing, relevant recipients, and applicable retention periods.

Right to Rectification

You may request correction of inaccurate personal information or completion of incomplete information concerning you.

Right to Erasure

Under certain circumstances, you may request deletion of your personal data. This right may be limited where continued processing is necessary to comply with a legal obligation, exercise or defend legal claims, or for another legally permitted reason.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your personal data.

Right to Data Portability

Where applicable, you may have the right to receive personal data you provided to us in a structured, commonly used, and machine-readable format and, where technically feasible, request that it be transmitted to another controller.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal applies to future processing and does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to Object

Where we process personal data based on legitimate interests, you may have the right to object to that processing based on circumstances relating to your particular situation.

If your personal data is processed for direct marketing purposes, you have the right to object to such processing at any time. Following a valid objection, we will stop processing your personal data for the relevant direct marketing purposes.

Right to Lodge a Complaint

If you believe that your personal data has been processed in violation of applicable data protection law, you may have the right to lodge a complaint with the competent data protection supervisory authority.

To exercise a privacy right in relation to Femi The Label, please contact us at info@femithelabel.com. We may need to verify your identity before completing certain requests.

15. DATA RETENTION

We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing our services, processing orders, maintaining business records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, and regulatory requirements.

The applicable retention period depends on the nature of the information, the purpose for which it is processed, and any legal obligations that apply.

Once personal data is no longer required, we will delete or anonymize it where reasonably possible, unless continued retention is required or permitted by law.

16. DATA SECURITY

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information transmitted through the internet.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, or applicable legal requirements.

When we make changes, we may update the "Last updated" date at the top of this Privacy Policy. We encourage you to review this page periodically for the latest information about our privacy practices.

18. CONTACT US

If you have questions about this Privacy Policy, how Femi The Label processes your personal data, or if you would like to exercise an applicable privacy right, please contact us at:

Femi The Label
Email: info@femithelabel.com