Shipping Policy

At Femi The Label, we aim to provide a smooth and reliable shipping experience from the moment you place your order until your package arrives at its destination. This Shipping Policy explains our order processing times, estimated delivery timeframes, shipping costs, tracking information, and optional Shipping Insurance.

ORDER PROCESSING

Every order is carefully processed to ensure that the correct items are prepared for shipment.

Please allow approximately 1–3 business days for your order to be processed before it is dispatched.

Orders placed during weekends or public holidays will generally begin processing on the next available business day.

Once an order has entered the processing or fulfillment stage, we may not be able to make changes to or cancel the order.

ESTIMATED DELIVERY TIMES

Our standard estimated delivery timeframe is approximately 5–15 business days after dispatch, depending on your delivery location and other circumstances affecting the shipment.

Please note that processing time and shipping time are separate. The estimated delivery timeframe begins after your order has been processed and dispatched.

Delivery times are estimates and cannot be guaranteed. Actual delivery times may vary due to factors outside our reasonable control, including carrier delays, customs processing, public holidays, periods of high shipping demand, weather conditions, or other logistical disruptions.

SHIPPING FEES

We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.

Unless otherwise indicated during checkout, no additional standard shipping fee will be charged for delivery.

Please note that any customs duties, import taxes, or other charges imposed by authorities in the destination country, where applicable, may be separate from the shipping fee and are subject to the applicable rules of the destination country.

PLACING AN ORDER

Ordering from Femi The Label is simple:

  1. Select the product you would like to purchase and add it to your shopping cart.

  2. Proceed to checkout and carefully review your order and shipping information.

  3. Select one of the available payment methods and complete your purchase through our secure checkout system.

  4. After successfully placing your order, you will receive an order confirmation at the email address provided during checkout.

Please carefully review your shipping address before completing your purchase. Customers are responsible for ensuring that all delivery information submitted with an order is complete and accurate.

ORDER TRACKING

Once your order has been processed and dispatched, you will generally receive a shipping confirmation containing your available tracking information.

Please allow some time for tracking information to become active after dispatch, as the shipping carrier may need additional time to scan and update the shipment in its tracking system.

Tracking updates are provided by the relevant shipping carrier and may occasionally experience delays.

SHIPPING DELAYS

While we make every reasonable effort to have orders delivered within the estimated timeframe, delays may occasionally occur.

Possible causes of delays include:

  • High-volume shopping periods;

  • Public holidays;

  • Customs inspections or clearance procedures;

  • International shipping disruptions;

  • Weather conditions;

  • Carrier delays;

  • Incorrect or incomplete delivery information; or

  • Other circumstances outside our reasonable control.

Femi The Label cannot guarantee exact delivery dates and is not responsible for delays caused by shipping carriers, customs authorities, or other events beyond our reasonable control.

If you experience a significant delay with your shipment, please contact our Customer Care Team so we can review the available tracking information and assist you where possible.

PRODUCT AVAILABILITY

We aim to maintain accurate product availability information on our website. However, in exceptional circumstances, an item may become unavailable after an order has been placed.

If an availability issue affects your order, we will contact you where necessary and provide information about the available options.

INTERNATIONAL SHIPPING AND CUSTOMS

Orders may be fulfilled and shipped internationally depending on product availability and your delivery location.

International shipments may be subject to customs processing in the destination country. Customs clearance procedures can occasionally cause additional delivery delays.

Where customs duties, import taxes, or other government-imposed charges apply, responsibility for these charges will be determined according to applicable law and the terms presented during your purchase.

Femi The Label has no control over customs processing times or charges imposed directly by customs authorities.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you notice an error in your delivery information, please contact us at info@femithelabel.com as quickly as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Femi The Label cannot be held responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer. Additional costs associated with reshipping an order may be the customer's responsibility where permitted by applicable law.

SHIPPING INSURANCE

At Femi The Label, we understand how important it is for your order to arrive safely.

For additional protection, customers may have the option to add Shipping Insurance to eligible orders during checkout.

Shipping Insurance provides additional coverage for certain shipping-related issues, subject to the conditions outlined below.

LOST PACKAGES

If you purchased Shipping Insurance and your eligible package is confirmed as lost during transit or fails to arrive, you may be eligible for a replacement at no additional product cost.

Please contact our Customer Support Team with your order number and relevant tracking information so that we can review your claim.

A shipment may need to be investigated or confirmed as lost based on the available carrier and tracking information before a claim can be approved.

DAMAGED PACKAGES

If an order covered by Shipping Insurance arrives visibly damaged or opened and the products inside have been affected, please contact us as soon as possible.

For eligible and approved claims, we may provide a replacement for the affected item or items at no additional product cost.

Photographic or video evidence may be required so that we can verify the condition of the package and products.

HOW TO SUBMIT A SHIPPING INSURANCE CLAIM

If you purchased Shipping Insurance and experience an eligible shipping issue:

  1. Contact our Customer Support Team at info@femithelabel.com within 7 days of the actual or expected delivery date, as applicable.

  2. Provide your order number.

  3. For a damaged shipment, provide clear photographs or a short video showing the condition of the package and affected products.

  4. For a lost shipment, provide the available tracking information and details regarding the delivery issue.

  5. Allow our team to review and verify your claim.

If your claim is approved, we will arrange an appropriate replacement as soon as reasonably possible, subject to product availability and the terms of the Shipping Insurance coverage.

SHIPPING INSURANCE EXCLUSIONS

Shipping Insurance generally does not cover:

  • Orders shipped to an incorrect or incomplete address provided by the customer;

  • Delivery problems caused by inaccurate information submitted during checkout;

  • Packages that have been officially marked as delivered by the carrier but are subsequently lost or taken by an unauthorized third party;

  • Theft occurring after confirmed delivery;

  • Delivery delays that do not result in the package being confirmed as lost;

  • Delays caused by customs processing or customs authorities; or

  • Delays caused solely by the shipping carrier.

Shipping Insurance does not replace or restrict any mandatory consumer rights you may have under applicable law.

CUSTOMER CARE

If you have questions about your order, delivery, tracking information, or Shipping Insurance, please contact our Customer Care Team:

Femi The Label
Email: info@femithelabel.com

Our team will be happy to assist you and provide available information regarding your shipment.